Cody Willard
Technical Success @ Sprinklr
- Role
- Senior Technical Success Specialist at Sprinklr
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Cody Willard
Technical Specialist | Client Experience OptimizationMy journey with Sprinklr began as a client, giving me firsthand insight into the platform’s real-world impact. Today, I partner with leading enterprises to drive scalable adoption, optimize performance, and deliver lasting value—bridging technical expertise with strategic guidance to elevate customer experience.I hold a bachelor\'s degree from Ouachita Baptist University and an MBA in Business Management from Christian Brothers University.
Experience
Senior Technical Success Specialist
Aug 2025 — Present · Charlotte, NC, US
Empower Sprinklr’s most strategic clients to unlock the full potential of the platform through trusted technical partnership, platform excellence, and resilient architecture. Conduct strategic audits and prescribe best practice solutions for clients in Financial Services, Hospitality, and Professional Sports.
Education
Ouachita Baptist University
Bachelor's of Art, Marketing and Graphic Design
Christian Brothers University
Master of Business Administration (MBA), Marketing
2013 — 2015
Skills
- Marketing
- Strategic Planning
- Budgets
- Hospitality Industry
- Advertising
- Public Relations
- Graphic Design
- Indesign
- Microsoft Office
- Hospitality
- Hospitality Management
- Dreamweaver
- Digital Marketing
- Management
- Hotels
- Event Planning
- Photoshop
- Event Management
- Customer Service
- Hotel Management
- Social Media
- Customer Satisfaction
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