Cody McClafferty
Payment Operations Leader | Meta, Ex-Expedia
- Role
- Program Manager, Payments at Meta
- Location
- Springfield, MO, US
- LinkedIn followers
- 500 followers
About Cody McClafferty
Accomplished Payment Operations Leader, leveraging over a decade of financial operations experience. Ten+ years specifically focused in consumer online payment processing and six years of people management. Passion for helping merchants with the \"magic sauce\" that is their payment processing. Proven track record of reducing cost of payments, while improving payment success.
Experience
Program Manager, Payments
Oct 2023 — Present · Springfield, MO, US
Responsible for Card Network Chargeback and Fraud Compliance program management• Evaluated open compliance programs, identifying prevailing trends and patterns, and pinpoint areas for improvement in risk rules• Developed a comprehensive data analysis deck, created a scorecard for reporting, and led the transformation of processes and tracking across team• Partner with Risk and Financial Integrity counterparts to improve risk rules to remediate root cause of Charge and Fraud Compliance Programs• Close the loop with Card Networks through remediation plansPayment Service Provider Oversight, responsible for top tier multi-national online payment provider across multiple lines of business (B2B, P2P, B2C).• Develop and execute strategies for effective management of funding processes, including the negotiation and resolution of negative balance Merchant Accounts and overseeing funding allocation• Act as the primary point of contact for addressing and resolving urgent payment processing issues, including chargebacks, failed refunds, and compliance-related discrepancies. Coordinate with cross-functional teams to quickly identify, troubleshoot, and resolve problems, ensuring minimal disruption to financial operations• Continuously assess and enhance payment processing workflows to improve efficiency, accuracy, and overall performance. Implement best practices and process improvements to streamline operations and reduce the likelihood of recurring issues
Education
Missouri Southern State University
Bachelor of Science (BS)
Skills
- Payments
- Customer Service
- Team Leadership
- Sql
- Visio
- Process Improvement
- E-Commerce
- Oracle
- Financial Analysis
- Business Analysis
- Microsoft Office
- Microsoft Access
- Management
- Analysis
- Microsoft Excel
- Business Objects
- Leadership
- Financial Modeling
- Vba
- Data Analysis
- Business Process Improvement
- Access
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