Cody Grimaldi
System Analyst - Global Retail Support @Wolverine Worldwide
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WORK HISTORY
System Analyst - Global Retail Support @Wolverine Worldwide
London, GB
As a System Analyst supporting Wolverine Worldwide’s global retail footprint, I serve as a strategic bridge between store operations and technology, ensuring seamless digital and physical experiences across our iconic brands. My role is rooted in Wolverine’s core values—Be Great, Make Amazing, Win Together, Stay Curious, Act Now, Deliver Results—and reflects a commitment to innovation, collaboration, and operational excellence. Key Responsibilities:Retail Systems Ownership: Provide end-to-end support for Newstore and other retail/e-commerce platforms, ensuring optimal performance, uptime, and user adoption across store teams.Store Technology Enablement: Spearhead deployment, configuration, and lifecycle management of in-store technologies including POS systems, mobile devices, networking hardware, and digital signage.New Store Openings: Lead IT infrastructure setup and go-live support for new retail locations, coordinating cross-functional teams to ensure timely and flawless execution.Field Support & Troubleshooting: Deliver on-site technical support across UK and EU stores, resolving complex hardware/software issues and training staff on best practices.E-Commerce Integration: Collaborate with digital and operations teams to align store systems with online platforms, ensuring unified customer journeys and data integrity.Incident & Problem Management: Analyze recurring issues, identify root causes, and implement long-term solutions using ITIL-based methodologies.Stakeholder Engagement: Act as a liaison between store teams, IT, and vendors—translating technical concepts into actionable insights and driving continuous improvement.Documentation & Knowledge Sharing: Develop SOPs, training guides, and technical documentation to empower store teams and reduce support overhead.Retail Systems (Newstore, POS, Inventory Management)Network & Device Troubleshooting (LAN/WAN, iOS/Android, peripherals)ITSM Platforms (ServiceNow, Jira)
EDUCATION
Cove School
GCSE
Academy of Contemporary Music (ACM)
UAL Level 3 Diploma, Music Performance and Production
ABOUT CODY GRIMALDI
As IT/Retail System Analyst at Wolverine, my focus is on enhancing user experiences…
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