Mike Cotton
Technical Support Representative @ConstructConnect
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WORK HISTORY
Technical Support Representative @ConstructConnect
Cincinnati, OH, US
Provide technical support for ConstructConnect customers by resolving software, access, and account-related issues while guiding users through platform functionality. Maintain detailed case documentation, escalate complex problems as needed, and help ensure a smooth customer experience. Leverage a background in development and process thinking to identify opportunities for AI-driven improvements, workflow efficiency, and better support experiences for both customers and internal teams.
EDUCATION
Southern Nazarene University
Bachelor's of Science, Music Business
SKILLS
ABOUT MIKE COTTON
With a passion for bringing stories and characters to life, I am a professional voice actor and audiobook narrator based in Montgomery, TX. I specialize in creating immersive audio experiences, from engaging audiobook narrations to compelling character voices, including political campaigns and commercial projects. My versatility and rich vocal range enable me to connect with diverse audiences and bring a unique flair to every project.By day, I am a seasoned web developer at Liquid Web, where I craft and maintain WordPress plugins for The Events Calendar plugin suite. My technical expertise and creative skills allow me to deliver high-quality web solutions.Outside of my professional life, I am actively involved in my local church, The Ark Church in Conroe, where I contribute as a singer on the praise team and as a recurring character on their YouTube series,\"The Herman and Rusty Show.\" My other hobbies include playing piano and 3D printing.Explore my voice work and connect with me at mikecottonvoice.com.
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