Codie Hendrickson
- Role
- Director of Customer Service at Shift4
- Location
- Northampton, PA, US
- LinkedIn followers
- 500 followers
About Codie Hendrickson
Experienced Director Of Special Projects with a demonstrated history of working in the…
Experience
Director of Customer Service
Dec 2021 — Present
Provided direction and constructive feedback to motivate team members to optimize call center SLAs. Analyze and drive call center KPIs to optimal SLAs to drive a positive customer experience- Lead team meetings and give presentations to executives- Implement retention initiatives/SOPs company wide to retain processing revenue and reduce YOY attrition- Oversee all customer contacts including phone, ticket, live chat, email while promoting a positive customer experience- Implement and expand on company wide training initiatives to empower employees to become experts in the merchant services industry- Actively recruit and retain exceptional customer service talent.
Education
Commonwealth University-Bloomsburg
Bachelor's degree, Business Administration and Management, General
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