Cody Palmer

Client Success

Role
Director of Client Success at Rhodian Group
Location
Kalispell, MT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Cody Palmer

I am an accomplished, customer-centric business professional with 18+ years of experience driving customer success, retention efforts, relationship building, team leadership, and technical support across the digital learning & technology training space. Among my most notable qualifications, are my- Talent for quickly building trust-based relationships by leveraging active listening skills and emotional intelligence- Finely honed leadership, decision-making, critical thinking, communication, analytical, and problem-solving skills- Technical proficiencies in: MS Word, Excel, PowerPoint, Salesforce, Slack, Zoom, Google Suite, Canvas, Zendesk, Jira- Proven ability to communicate and collaborate effectively with both internal & external stakeholders- Skill in prioritizing, multi-tasking, and pivoting to adapt to ever-changing work environments- Equal ability to perform autonomously, as a team leader, and as a supportive team player. Credentials: Master of Business Administration Bachelor of Arts in Psychology & Organizational Communication

Experience

  1. Director of Client Success

    Rhodian Group

    Jan 2023 — Present · Lincolnwood, IL, US

    Lead a team of Client Success professionals who support our amazing clients. Fortunately get to be apart of a great company led by passionate people.

Education

  • Doane University

    BA, Psychology and Organizational Communication

    1997 — 2001

  • Independence University

    Master of Business Administration - MBA

    2019

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Cody Palmer — Director of Client Success at Rhodian Group in Kalispell, MT, US | Unifers