Coby Cristales

Director of Operations @Techlink Systems, Inc

US

Is directly responsible for overseeing all recruitment and delivery and ensure that recruiters are performing and meeting all KPI’s. Ensures that all recruiting and delivery headcount is fully staffed against allotted headcount. Establishes and implements a uniform new recruiter training program for both Philippines and Indiaand ensure that all new trainees in both locations are fully trained. Establishes and implements a uniform upskill training for both Philippines and India to ensure thatrecruiters in both locations are being trained on an on-going basis beyond the new recruiter trainingprogram. Is responsible for overseeing the productivity of all recruitment and delivery teams and meetingspecified client metrics. Organizes all employment engagement activities within specified budget given by Management(with assistance of HR) Implements measures to increase retention rate and ensures that employees are happy and productiveat TLS.

Mapua Institute of Technology

Bachelor of Science (BS)

Philippine Normal University

Bachelor of Secondary Education (BSE)