Micailah Coach Cailah Brock
General Manager @Altitude Trampoline Parks
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WORK HISTORY
General Manager @Altitude Trampoline Parks
Cincinnati, OH, US
Altitude Trampoline Park is nationwide indoor Family EntertainmentCenter.• Oversee daily operations of a high-capacity entertainment facility, ensuring compliance with safety regulations, food safety standards, and routine maintenance protocols, while optimizing staff performance and customer service.• Direct team of 30+ employees, including hiring, training, and performance evaluations, resulting in improved employee retention.• Manage a $1.5 million annual budget, including financial analysis, product procurement, and revenue forecasting consistently ranking among the top 5 financial performers nationwide.• Perform regular safety audits and compliance checks, implementing necessary maintenance and corrective actions to meet regulatory standards, leading to a 24% increase in customer satisfaction and repeat business.
EDUCATION
University of Dayton
Bachelor of Arts
University of Dayton
Bachelor of Science, Exercise Science
Ohio University
Masters of Science, Coaching Education
Ohio University
Master's Degree
Ohio University
Master's of Science, Exercise Physiology
SKILLS
ABOUT MICAILAH COACH CAILAH BROCK
I am a dynamic General Manager and strategic operations leader with 15+ years of experience driving organizational excellence, innovation, and measurable results. Over my career, I have overseen multi-site facilities serving annual visitors, managed budgets exceeding $5M, and led teams of 50+ staff across diverse operational areas.I specialize in strategic planning, fiscal management, program development, staff leadership, and technology integration. My work has consistently delivered double-digit increases in efficiency, six-figure budget savings, and measurable improvements in community engagement. I am especially focused on leveraging AI and digital tools to enhance program impact and streamline operations.Colleagues and teams describe me as a visionary yet practical leader—someone who can navigate complexity, resolve challenges, and deliver results at scale. Whether restructuring operations, launching innovative programs, or forging cross-sector partnerships, I bring both big-picture strategy and hands-on execution.I am passionate about building high-performing teams, empowering individuals, and creating sustainable systems that drive long-term success.
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