Micailah Coach Cailah Brock

About Micailah Coach Cailah Brock

I am a dynamic General Manager and strategic operations leader with 15+ years of experience driving organizational excellence, innovation, and measurable results. Over my career, I have overseen multi-site facilities serving annual visitors, managed budgets exceeding $5M, and led teams of 50+ staff across diverse operational areas.I specialize in strategic planning, fiscal management, program development, staff leadership, and technology integration. My work has consistently delivered double-digit increases in efficiency, six-figure budget savings, and measurable improvements in community engagement. I am especially focused on leveraging AI and digital tools to enhance program impact and streamline operations.Colleagues and teams describe me as a visionary yet practical leader—someone who can navigate complexity, resolve challenges, and deliver results at scale. Whether restructuring operations, launching innovative programs, or forging cross-sector partnerships, I bring both big-picture strategy and hands-on execution.I am passionate about building high-performing teams, empowering individuals, and creating sustainable systems that drive long-term success.

Experience

1. General Manager

   Altitude Trampoline Parks

   Jun 2024 — Present · Cincinnati, OH, US

   Altitude Trampoline Park is nationwide indoor Family EntertainmentCenter.• Oversee daily operations of a high-capacity entertainment facility, ensuring compliance with safety regulations, food safety standards, and routine maintenance protocols, while optimizing staff performance and customer service.• Direct team of 30+ employees, including hiring, training, and performance evaluations, resulting in improved employee retention.• Manage a $1.5 million annual budget, including financial analysis, product procurement, and revenue forecasting consistently ranking among the top 5 financial performers nationwide.• Perform regular safety audits and compliance checks, implementing necessary maintenance and corrective actions to meet regulatory standards, leading to a 24% increase in customer satisfaction and repeat business.

Education

• University of Dayton

  Bachelor of Arts

• University of Dayton

  Bachelor of Science, Exercise Science

  2006 — 2010

• Ohio University

  Masters of Science, Coaching Education

  2011 — 2012

• Ohio University

  Master's Degree

• Ohio University

  Master's of Science, Exercise Physiology

  2010 — 2011

Skills

• Nutritional Counseling
• Fitness
• Event Management
• Event Planning
• Teaching
• Personal Training
• Group Exercise Instruction
• Fundraising
• Social Media
• Published Author
• Staff Development
• Wellness Coaching
• Strength & Conditioning
• Program Development
• Management
• Higher Education
• Student Development
• Wellness
• Department Budget Management
• Public Speaking
• Leadership
• Research
• Consulting
• Exercise Physiology