Matthew M.
25+ Yr Enterprise Sales & Business Development Executive | Specialist in Customer Value, Contract Renewals, and New Logo Acquisition
- Role
- Sales Manager at Concentrix
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Matthew M.
Driven, tech savvy leader. I make teams better!
Experience
Sales Manager
Sep 2024 — Present · Chattanooga, TN, US
Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfactionProvide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-dateBe an enabler to remove roadblocks and help team to resolve challenges to support sales opportunitiesMonitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team membersAnalyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territoriesStay current on developments in client services and within the market and ensure the team is informed on the latest trends and marketBe a point of escalation for our clients and respond promptly to any issuesMaintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developedWork with client contact on reporting and forecastingEnsure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)Work with client contact on reporting and forecastingCoordinate team incentives and Sales Performance Incentive FundsPartner and build business relationships with all partners to ensure customer expectations are met
Education
Ocean County College
AS of Business, Economics
1989 — 1993
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