Carlos Nunez

Applications Engineer, Oem Development Support @Sargent Manufacturing

US

Responsible for both field and remote support for the ASSA ABLOY products. Activities in the field will include product training, service, and troubleshooting.Provide customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to:• Troubleshooting hardware, software and identify network issues.• Beta testing and reporting on new products.• Use trouble ticket system for tracking issues and problem resolution.• Resolve issues or ensure timely escalation to appropriate support level.• Act as a liaison between customers, engineering and manufacturing personnel.• Maintaining prompt and effective inter and intra-team communication.• Working with equipment in the lab to determine root cause of issues.• Preparing documentation / diagrams to meet customer requirements.