Carlos Navarrete
Salesforce Support Analyst at ADM | Salesforce Administrator | Business Analyst | 4x Salesforce Certified | Trailhead Ranger
- Role
- Salesforce Support Analyst at ADM
- Location
- Germantown, MD, US
- LinkedIn followers
- 500 followers
About Carlos Navarrete
I am a 3x certified Salesforce professional with 3 years of experience as an Administrator and Business Analyst on the platform, I have a proven track record of delivering successful assistance and support to hundreds of users across 500+ Salesforce customers in AMER, LATAM, and EMEA regions. My expertise includes implementing Multi-Factor Authentication (MFA), preparing for Hyperforce migration, and facilitating the adoption of the automatic release process for Salesforce Industries (SFI), formerly Vlocity.My background as an architect and project manager in the construction industry has equipped me with exceptional communication, collaboration, and problem-solving skills that enable me to engage with stakeholders and Salesforce users, understand their needs, and deliver best practices. Furthermore, my Spanish, English, and Portuguese fluency positions me as an ideal candidate for organizations seeking to optimize their Salesforce platform and achieve business objectives in global markets.I am passionate about learning and enhancing my skills to drive business success, and I am confident that my experience and passion for Salesforce will enable me to make a significant impact in any organization that I join.
Experience
Salesforce Support Analyst
Jul 2023 — Present · MD, US
Managed user support tickets through ServiceNow, resolving Salesforce platform issues efficiently.• Delivered user training and support across North America, LATAM, EMEA, and APAC, ensuring adherence to best practices and optimal solutions.• Created user stories based on business requirements and coordinated solution development via Azure DevOps.• Conducted data analysis and management using SOQL queries and Demand Tools for accurate data insights.• Managed the full change lifecycle from development to deployment team, including Dev, QA, UAT, and Pre-Production orgs, customizing Salesforce using declarative tools.• Working with Salesforce configuration, including User creation, Permission Sets, Objects and Fields, Validation Rules, Profiles, Page Layouts, Record Types, and Change Sets.
Education
Universidad Albert Einstein
Bachelor of Architecture - BArch
2001 — 2006
Trailhead by Salesforce
Salesforce Administrator
2021
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