Carolina Nelson
Client Success | B2B Health Tech | Growing Strategic Accounts from $24M to $30M by Building Trusting Alliances and Driving Systemic Operational Process Improvement | Women’s Health Expert
- Role
- Client Success Manager, Partnerships at Vida Health
- Location
- Tallahassee, FL, US
- LinkedIn followers
- 500 followers
About Carolina Nelson
As a Client Success Manager, I excel in navigating complex partnership and health plan accounts with a strategic approach to building trust and fostering long-term relationships. I thrive in environments characterized by high ambiguity and rapid change, leveraging challenges as opportunities for personal and organizational growth. My commitment to transparency and trust creates an environment where immediate resolutions are addressed swiftly while root cause, systemic improvements are simultaneously mobilized, transforming setbacks into catalysts for continuous improvement.With a background in managing digital SaaS partnerships, I bring extensive experience in driving impactful outcomes to enhance customer success. By leading a root cause issue work stream, I decreased member abrasion by 76% and increased client satisfaction and NPS by 11 YoY. All while effectively growing large-scale commercial accounts from 24M to 30M YoY through strategic roadmap expansion. My passion for operational excellence and continuous improvement, coupled with strong stakeholder management skills, ensures successful outcomes and lasting partnerships.I\'m eager to connect with fellow leaders who share a passion for cultivating transparent environments that prioritize proactive problem-solving and continuous improvement to skillfully grow accounts. Lets navigate complex enterprise landscapes together, implementing strategic solutions that turn customers into loyal brand ambassadors!Feel free to reach out to me at c••••••••@gmail.com or connect with me directly on LinkedIn.
Experience
Client Success Manager, Partnerships
Jan 2025 — Present
Driving account satisfaction and growth for Vida’s first pharmacy benefit management (PBM) partnership channel.
Education
University of North Florida
Master's degree, Healthcare Administration (MHA)
University of North Florida
BSN, Nursing
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