Cne Kercheville
Ams Salesforce Strategy, Support, and Data Integrity Manager @American Dental Association
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WORK HISTORY
Ams Salesforce Strategy, Support, and Data Integrity Manager @American Dental Association
Lead AMS Salesforce and Fonteva strategy and support operations, partnering with directors, managers, and vendors to shift from reactive case handling to proactive platform governance and long-term system optimization.Act as the primary liaison between business and technical teams, translating complex operational needs into scalable Salesforce solutions that strengthen data integrity, renewals readiness, and leadership reporting.Drive enablement, mentorship, and operational maturity, establishing best practices, training frameworks, and data standards that improve adoption, reduce friction, and increase the ROI of a complex enterprise CRM.
EDUCATION
Texas State University
Bachelor of Science - BS
ABOUT CNE KERCHEVILLE
Four-Star Ranger Trailblazer with 23 superbadges, bringing together deep Salesforce expertise and a strong people-first approach. I have a proven foundation in configuration, user management, process automation, and data integrity—paired with an owner mindset that drives me to think beyond the task and anticipate what others often overlook.I naturally approach systems with end-to-end thinking, evaluating how a change impacts users, processes, data, reporting, and long-term scalability. This mindset allows me to identify gaps, close loops, and create solutions that are not only technically sound but intuitive and sustainable. I frequently catch the “missing steps” that ensure a process is complete, user-friendly, and prevents downstream issues—an ability that consistently sets me apart.I have demonstrated success across system support, business analysis, and training delivery with a focus on user adoption and operational efficiency. I currently support 1,200+ users at an enterprise organization, partnering with the Director of Tripartite Services, a 7-member support team, and key stakeholders across departments. I also serve as a trusted liaison to high-stakes state organizations, navigating complex needs and ensuring membership and system success through clear communication, data-driven insights, and proactive problem-solving.Salesforce Super Badges:(23) Data Model Optimization, User Experience Data Model, Security and Performance, Object Relationships, Data Quality Specialist, Formulas, Data Validation, Data Standardization, Admin Super Set, User Access Troubleshooting, Security Governance Specialist, User Authentication, User Authentication Settings, Security Specialist, Extended User Access and Restriction, Access Governance, User Authentication Troubleshooting, Lightning Experience Reports and Dashboards, User Access Specialist, User Access Fundamentals, Authentication Governance, Multi-Factor Authentication, Business Administration.
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