Charles Bassey

Retail Shift Manager @Lidl GB

Dunstable, GB

Leading and supporting the store team to deliver excellent customer service.• Overseeing cash handling, till operations, and end-of-day procedures.• Managing store operations efficiently, from opening and closing procedures to ensuring health and safety standards.• Optimizing staff schedules and delegating tasks to ensure smooth store functioning.• Handling customer queries and resolving issues to maintain a positive shopping experience.• Monitoring stock levels, conducting inventory checks, and ensuring timely replenishment, especially in high-demand areas like fresh vegetables.• Ensuring that the store meets Lidl’s high standards for cleanliness, product availability, and visual merchandising, with particular attention to the fresh produce section.

Ulster University

MSc, International Business With Data Analytics

University of Uyo

Bachelor's degree, Sociology and Anthropology