Chris Richardson
Senior Consultant, Service Management @Insight
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WORK HISTORY
Senior Consultant, Service Management @Insight
EDUCATION
South Essex College of Further and Higher Education
Music Technology
SKILLS
ABOUT CHRIS RICHARDSON
Senior IT Service Management leader and consultant with 20 years’ experience driving operational excellence, service reliability and customer‑focused outcomes in global managed service environments.I specialise in designing and implementing ITIL‑aligned service management strategies and ISO/IEC compliant service management systems that generate value. My expertise spans all ITIL service management practices to ensure seamless flow from demand to delivery.I am one of the first five people worldwide accredited as an ITIL 4 Master, contributor to several ITIL and PRINCE2 modules (including ITIL Version 5), and currently serve as a PeopleCert Ambassador. In these roles, I help shape the future of the ITIL framework while leading service management transformations that strengthen resilience, optimise performance and enhance the customer experience at all organisational levels.
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