Chiradeep M.

About Chiradeep M.

I am a Senior Specialist (SME) in Accounts Receivable with over 9 years of experience in the Order-to-Cash (O2C) domain, driving excellence in collections, dispute management, and stakeholder engagement across B2B environments.Over the years, I have consistently delivered measurable impact — including an 82% reduction in DSO, implementing 6 Lean ideas that streamlined AR workflows, and mentoring 5+ team members to elevate team performance. My passion for process efficiency and people development has earned me multiple Spot Awards and recognitions.Beyond my AR expertise, I bring strong exposure to process transitions, SOP development, and knowledge transfer, preparing me to contribute in process improvement and transition management roles as well. I take pride in being a go-to SME, bridging gaps between business units and ensuring client satisfaction through timely resolution and effective governance. Key Skills: Accounts Receivable, O2C, Dispute Management, Process Transition, Stakeholder Management, Lean Ideas Implementation, Team Coaching, Excel Reporting, HighRadius.I am always eager to connect with professionals who share an interest in finance operations, process improvement, and transformation journeys.

Experience

1. Senior Specialist

   Randstad Global Capability Center

   May 2021 — Present · IN

   Core collections, along withdispute management. Talking to the stakeholders for the credit check and understanding the importance of credit limitprovided to the clients. End to end communication with all stakeholders to ensure timely payment. Take lead on escalationsand resolve client query with joint conference call with the BU. Provided 8 Lean Ideas so far to get the process work to bemore efficient.• Dispute management.• Doing primary credit worthiness of the client and assist the Credit team if they can be provided credit to startbusiness with the company.• Reconciling the account as and when required and especially during the month of March to give a complete pictureto the client where do they stand in terms of payment and unpaid invoices.• Plan conference calls with the branch for those accounts where there is payment issues.• Checking the terms on the account and asking the necessary team to make changes to the terms as per the contractsigned between client and Randstad.

Education

• St. Thomas' Boys', Khidderpore

  Passed ISC in 2008, E-Commerce/Electronic Commerce

  1997 — 2008

• Calcutta University

  B.COM, Commerce, Accountancy.

  2008 — 2010

Skills

• Business Development
• Analysis
• Lead Generation
• Research
• Microsoft Excel
• Powerpoint
• Teamwork
• Team Management
• Leadership
• Marketing
• Analytics
• Business Strategy
• Online Lead Generation
• Microsoft Office
• Management
• Market Research
• Customer Service
• Android Development
• Strategic Planning