Chandra M.
Senior Basis Customer Onboarding Manager @ Basis Technologies | Project Management, AdTech
- Role
- Senior Basis Customer Onboarding Manager at Basis
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Chandra M.
With over three years at Basis Technologies, I focus on delivering tailored onboarding experiences to meet diverse customer needs, from campaign setup to workflow optimization on the Basis Platform. My contributions include co-hosting customer-facing webinars, partnering with the Customer Marketing Team, and collaborating with leadership to drive process innovation while piloting new approaches for team-wide adoption. Leveraging expertise in AdTech, project management, and customer advocacy, I work closely with cross-functional teams to ensure customer feedback informs product development. My commitment lies in empowering organizations to maximize platform engagement and achieve strategic goals through thoughtful collaboration and innovation.
Experience
Senior Basis Customer Onboarding Manager
Sep 2022 — Present
Tailor onboarding experiences to customer needs—ranging from straightforward campaign setup to rearchitecting workflows to align with the Basis Platform. Co-Host customer-facing webinars (Onboarding Series) and partner with the Customer Marketing Team on various projects to promote platform engagement and best practices. Collaborate with Leadership on special initiatives, driving process innovation and piloting new approaches ahead of broader team adoption. Work closely with product to ensure customer feedback is being translated and considered for new features.
Education
Weber State University
Bachelor’s Degree, Communication Public Relations, Advertising, and Business Multimedia
2016
Skills
- Daktronics
- Data Analysis
- Brand Development
- Powerpoint
- Microsoft Excel
- Adobe Indesign
- Presentation Skills
- Advertising
- Research
- Led Displays
- Marketing
- Non-Profit Volunteering
- Writing
- Volunteer Recruiting
- Customer Service
- Leadership
- Task Assignment
- Microsoft Word
- Social Media Marketing
- Team Leadership
- Html
- Adobe Illustrator
- Teaching
- Time Management
- Workshop Facilitation
- Communication
- Spreadsheets
- Training
- Css
- Mac Os
- Adobe Photoshop
- Social Media
- Public Relations
- Public Speaking
- Fundraising
- Community Engagement
- Marketing Strategy
- Graphic Design
- Microsoft Office
- Sales
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