Charles M. John

About Charles M. John

Passionate about creating communities where people thrive, I currently lead Resident…

Experience

1. Director of Resident Services

   Apartment Management Professionals, Llc

   Jul 2021 — Present · Austin, TX, US

   Lead resident services strategy for 40+ multifamily properties across diverse demographics, ensuring compliance with LURA requirements and optimizing community satisfaction.• Designed and implemented a 90-day onboarding and strategic plan adopted portfolio-wide.• Developed resident satisfaction measurement tools and performance benchmarks for teams.• Collaborated cross-functionally with operations, marketing, and regional managers to align programming with business goals.• Spearheaded partnerships with Apartment Life and other organizations to enhance resident engagement and drive retention.• Regularly report to C-level executives and investors on program ROI and community outcomes.

Education

• Dallas Baptist University

  Bachelor of Arts - BA, Marketing

  1985 — 1989

• Austin Presbyterian Theological Seminary

  Master of Arts in Ministry Practice (MAMP), Business Administration and Management, General

  2010 — 2015

Skills

• Project Management
• Religion
• Non-Profit Administration
• Team Facilitation
• Wordpress
• Organizational Leadership
• Team Motivator
• Marketing
• Staff Development
• Theology
• Leadership Mentoring
• Customer Service
• Leadership
• Social Networking
• Strategic Planning
• Analysis
• Teaching
• Workshop Facilitation
• Organizational Development
• Pastoral Care
• Communication
• Training
• Volunteer Management
• Strategic Leadership
• Financial Analysis
• Tactical Planning
• Adult Education
• Conflict Resolution
• Social Media
• Public Speaking
• Fundraising
• Operating Budgets
• Report Writing
• Sales Management
• Administration
• Executive Management
• Nonprofits
• Motivational Speaking
• Problem Solving
• Budgets