Carlos Ruiz

About Carlos Ruiz

I’m a strategic and people-first executive with 15+ years of experience leading operational transformation, client support, and cross-functional partnerships across the tech, nonprofit, and public sectors.Formerly at Google, I led the restructure of the University Programs Connect team—achieving zero turnover, expanding outreach by 50%, and cultivating a model of scalable impact and inclusive engagement across HBCUs, HSIs, TCUs, and AANAPISIs. Throughout my career, I’ve delivered high-performing customer and community outcomes, transforming underperforming teams into top performers while championing equity-centered leadership.Specialties:• Turnaround leadership for support & CX teams• Strategic partnerships & community engagement• DEI, anti-racism & cross-sector collaboration• Customer success & client retention• Program operations & stakeholder alignment• KPI-driven performance in complex orgsI’m seeking executive and leadership roles where I can build and lead teams, deliver excellence in service, and drive mission-aligned growth. This includes roles like Chief of Staff, Director of Customer Experience, VP of Support Operations, or similar—especially within organizations that are equity-minded and community-invested.Based in the Seattle area (Normandy Park, WA) and open to in-office, hybrid or remote-first roles.

Experience

1. Principal and Owner

   Sidekick Consultants, Llc

   Nov 2018 — Present · Seattle, WA, US

   Built and led a consulting practice focused on operational excellence, customer experience, and strategic transformation for mission-driven organizations and high-growth startups- Partnered with nonprofit, civic, and private sector clients to develop customer support infrastructure, optimize talent and hiring pipelines, and implement data-informed decision frameworks- Delivered executive coaching and capacity-building workshops for leadership teams navigating organizational change and DEI initiatives- Led end-to-end engagement strategy across key accounts, resulting in extended client contracts and 90%+ satisfaction scores- Secured and managed multiple cross-sector partnerships involving local governments, educational institutions, and philanthropic foundations- Designed and facilitated customized onboarding and employee experience journeys for clients, improving retention and engagement- Spearheaded business development and community outreach efforts that expanded visibility, led to new collaborations, and positioned the firm as a values-aligned partner.

Education

• Hofstra University

  Information Technology

• University of Phoenix

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Skills

• Tech Procurement Polices & Procedures
• Diversity & Inclusion
• Mentoring of Staff
• Solution Focused
• Team Leadership
• Client Services
• Client
• Business Strategy
• Communication
• IT Strategy
• Conceptualizer
• Cross-Functional Team Leadership
• Leadership
• IT & Business Strategy Alignment
• Analysis
• Crm
• Client Relations Operations Management
• Social Media Marketing
• Strategic Thinking
• Project Management
• Stakeholder Engagement
• Diversity Planning
• Operational Efficiency
• Asset-Management Process
• Technology Adoption
• Diversity Program Development
• Key Account Relationship Building
• Key Account Development
• Integration
• Strategic Development
• Process Improvement
• Account Management
• IT Solutions
• Staff Training & Development
• Agile & Waterfall Methodologies
• Mentoring
• Key Account Growth
• Strategy
• Application Migrations
• Policy