Craig Mollerstuen
Business Executive, Educator, Technologist, Broadband Evangelist and Cybersecurity Advocate
- Role
- Customer Care Representative at Alaska Airlines
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
About Craig Mollerstuen
With over twenty years experience in the telecomm and IT industries, I have operations…
Experience
Customer Care Representative
Dec 2024 — Present · Seattle, WA, US
Drive loyalty and retention of Alaska Airlines guests as they call for support. Answer questions about, and provide support for, the Mileage Plan frequent flyer program. Deliver customer relations support to guests who have post-flight queries and/or issues.
Education
Alaska Pacific University
MBA
2001 — 2004
UC Berkeley
Certificate
Stanford University
BS
1980 — 1985
Skills
- E-Learning
- Microsoft Word
- Information Technology
- Distance Learning
- Video Conferencing
- Project Planning
- Collaboration Solutions
- Video Production
- Identifying Client Needs
- Collaboration Tools
- Collaborative Environment
- Technology Integration
- Customer Oriented
- Event Management
- Network Architecture
- Internal Communications
- Troubleshooting
- Customer Service
- Microsoft Powerpoint
- Strategic Planning
- Cultural Awareness
- Social Media
- Event Production
- Event Producing
- Unified Communications
- Team Facilitation
- Educational Technology
- Customer Satisfaction
- Business Planning
- Identifying Issues
- Identifying Resources
- Teaching
- Technical Support
- Business Analysis
- Building Relationships
- Networking
- Culture Change
- Telecommunications Engineering
- Telecommunications
- Management
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