Chaitanya Kulkarni
Technical Account Engineer at Sysdig
- Role
- Technical Account Engineer at Sysdig
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Chaitanya Kulkarni
I specialize in providing technical solutions and driving business outcomes for customers in Cloud Security, Kubernetes, and Observability. Beyond traditional account management, I led complex, technical deployments for the Sysdig components and collaborated closely with Product and Engineering teams to align features with customer needs, ensuring seamless integrations and optimized performance across multi-cloud and on-prem environments. Also focused on driving product adoption and technical enablement, providing strategic guidance to customers while resolving advanced technical issues. My approach blended customer advocacy with a deep understanding of product architecture, allowing me to influence both technical implementations and product development, driving measurable business success.
Experience
Technical Account Engineer
May 2022 — Present · Austin, TX, US
Subject Matter Expert (SME) for Sysdig within the assigned customer base, driving successful business outcomes in areas of Vulnerability & Posture Management, Cloud Security, Threat Detection & Observability. Managed a portfolio of 8 cross industry accounts from telecom, finance, crypto, and healthcare, with a total of $1M+ ARR, achieving a 95%+ renewal rate across all accounts.Drove product adoption across the portfolio, increasing utilization by 40%, with an overall average utilization rate of 85%.Designed & led multiple in-person and virtual workshops and demos for end users and management, providing in-depth training and strategic insights to drive product adoption and success.Spearheaded the deployment of Sysdig across multi-cloud and on-prem environments, utilizing tools like ArgoCD, Jenkins, Helm, and Kustomize to optimize operations and deliver continuous performance improvements.Played a pivotal role in the Feature Request (FR) triage panel, reviewing, prioritizing, and aligning over 200 customer-driven FRsLed the re-implementation of an Account Deep Dive template to preempt customer escalations, identify growth opportunities, and enhance customer satisfaction.Orchestrated collaboration between the Strategic Alliances team and customers, driving the development of Sysdig integrations with key products such as ServiceNow to better align with customer needs and drive mutual success.Acted as the customer advocate within the organization, proactively capturing and conveying customer feedback to Product teams in a structured, use case-driven format, ensuring that customer needs were prioritized in product improvements.Led and executed the migration of Sysdig from an on-prem deployment to SaaS for a large Midwestern bank, ensuring a seamless transition with zero downtime.Planned and directed a major on-prem version upgrade for a telecom customer to a new Sysdig backend, enabling much-requested Prometheus support and enhancing other system capabilities
Education
University of Mumbai
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
2009 — 2013
Boston University College of Engineering
Master’s Degree, Computer Engineering
2015 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.