Cassandra Mills
Licensed Healthcare Agent (Medicare Medicaid) 19 States - Ttec @Aetna, A Cvs Health Company
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WORK HISTORY
Licensed Healthcare Agent (Medicare Medicaid) 19 States - Ttec @Aetna, A Cvs Health Company
Scope: Medicare | CMS & HIPAA Compliance | Aetna Product Expertise | AHIP CertifiedLicensed in: CA, CO, CT, FL, GA, IL, IN, KY, LA, ME, MN, MS, PA, NY, OH, TX, UT, VA, WATrusted advisor to Medicare-eligible clients, conducting detailed needs assessments and delivering compliant recommendations for Aetna Medicare Advantage (Part C), Supplement (Medigap), and Prescription Drug Plans (Part D), resulting in a 20% increase in enrollment satisfaction and retention. Conduct comprehensive needs assessments and present plan options in alignment with CMS and Aetna regulations, achieving 100% compliance in disclosures, and documentation. Maintains multiple active state health insurance licenses, AHIP certification, and Aetna product training, ensuring full regulatory compliance and continuous product expertise.
EDUCATION
Drexel University
Business Administration, Management and Operations
ABOUT CASSANDRA MILLS
What sets me apart isn’t just the depth of my experience — it’s the breadth of my impact,…
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