Cicero Hardwick
IT HR Finance Process Specialist @Volkswagen Group Of America Chattanooga Operations, Llc
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WORK HISTORY
IT HR Finance Process Specialist @Volkswagen Group Of America Chattanooga Operations, Llc
EDUCATION
Cleveland State Community College
AAS, Business with Info Systems concentration
University of Tennessee, Knoxville
BM, Vocal Performance
SKILLS
ABOUT CICERO HARDWICK
Experienced computer support technician with over 2 decades in the IT field and a proven track record of diagnostic ability with software and hardware issues• 9+ years, Sole local Tier 2 support for several hundred PCs, printers, and multifunction devices across 30+ locations in the greater Chattanooga, TN region, both onsite and remotely via email and telephone using Dameware and other remote access tools• Supported users at all experience levels and all organizational levels• Frequently worked with network and server engineers to diagnose and correct issues in their respective areas• Strong working knowledge of Siemens MPS7, Casio IT800, Motorola MC9090• Working knowledge of Siemens VAS 5052, Andon PCs, KeyTrollers and other devices in use at VW• Have been responsible for new equipment installations, data migration from old to new systems, software installations and upgrades• Strong working knowledge of Windows XP and 7, Office 2003, 2007 and 2010• Working knowledge of Windows Server 2003, 2008(R2)• Working knowledge of Active Directory – resetting passwords, unlocking accounts, changing group memberships, joining and removing devices from the domain• Strong working knowledge of HP Service Manger for tracking trouble ticketsSpecialties: Windows XP/7 operating systems. Mobile device interface with Exchange servers, Desktop support
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