Christopher Forer
Senior Team Leader @Garmin
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WORK HISTORY
Senior Team Leader @Garmin
Manage 2nd Tier Associates providing expert support to get customers back to their passion of running and cycling. Responsible for driving improvements of the customer experience cross-sites. Leveraging extensive career experience in hardware and software support in multi- channel organization improving process and policy.
EDUCATION
University of Phoenix
Bachelor of Science - BS, Information Technology
SKILLS
ABOUT CHRISTOPHER FORER
Extensive experience in leadership roles guiding process improvement, client relationship management, and team leadership for industry leaders that have included Intuit, Hyatt Hotels, Garmin International and Apple. My success is driven by my ability to build highly effective strategies that improve team productivity while exceeding customer service goals.SUMMARY Engaging Client Services Executive possessing a winning blend of team leadership, operations management expertise, and practical experience. Skilled in managing large volumes of customer support issues to produce exemplary results, via hands-on involvement and a solid commitment to success. Leverages a unique mix of strategic, operations and analytical expertise, consistently exceeding performance goals by aligning staff talents and effort with organizational objectives and customer service standards.SPECIALTIES Customer Service Operations, Quality Improvement, Project Management, Contact Center Operations, Team Leadership, Performance Improvement, Hiring
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