Claudio
Regional Service Manager / Group Manager at HCL Technologies
- Role
- Regional Service Manager Group Manager at HCLTech
- Location
- West Orange, NJ, US
- LinkedIn followers
- 500 followers
About Claudio
Key Qualifications: •Transitioned client services into steady state support, setting up required processes (Availability Management, Request Fulfillment, Release/Change Management, Incident Management, Problem Management, Service Level Reporting) Traveling internationally on some occasions •Performed operational and process roles of Availability / Capacity Manager, Configuration Management, Change / Release / Incident / Problem Manager, Service Delivery Manager, Service Level Manager, Team lead for international team of Service Management Analysts •Client single point of contact for all IT process and operational issues •Set-up and ran Daily Incident Calls, Client Weekly / Monthly Operational Reviews, Change Advisory Boards, Post Implementation Reviews, Problem RCA calls and Major Incidents - Critical Situations •IT Service Management tools business analyst and coordinated Release and Deployment of updates / new tools
Experience
Regional Service Manager Group Manager
Dec 2015 — Present · CA
Americas Regional Service Manager, and People/Vendor Manager for Onsite Field Services of Customer’s American Sites
Education
Delta College
CEC (Certificate D'etudes Collegiales), Computer Science
Dawson College
Computer Science
Concordia University
Continuing Education
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