Clyde Colaco
Customer Success Manager at GE Aerospace
- Role
- Customer Success Manager at GE Aerospace
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Clyde Colaco
Innovative and proactive Continuous Process Improvement Leader with a proven track record supporting leadership teams and business units in improving operational processes through the implementation and monitoring of activities to maximize upon resource, financial, and project effectiveness. Thrives when serving as a coach and mentor and showcases skill in liaising with business leaders. Utilizes Data Science, business acumen, and knowledge of Lean Six Sigma, Agile, and other methodologies to develop, drive, and execute upon process improvements that enable the business’s strategic plan to be reached.• Inspirational Leadership – Possesses a mindset centered on ownership and a passion for realizing quality results. Adept in empowering teams to think creatively and independently with talent in bringing people together and pushing toward common goals. • Change Management – Desires to help organizations realize transformation, growth, and improvement. Craves to help companies position themselves to perform better in the market and outpace competitors, thereby realizing future success. • Stakeholder Relationships – Partners with customers and stakeholders to determine the problems that need to be solved in order to achieve targeted outcomes. Eliminates silos, promotes inclusivity, builds connections, and acts as a business partner.
Experience
Customer Success Manager
Sep 2022 — Present · Cincinnati, OH, US
Currently serve in the capacity to provide necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the management of claims. Own and influences budgets and operating plans with an objective to drive both profitability and customer satisfaction for assigned contracts. Additionally, ensure timely resolution of customer issues, including interactions with internal adjacent functions across the matrix.
Education
Xavier University
Master of Business Administration - MBA
2013
Rose-Hulman Institute of Technology
Bachelor of Science - BS, Electrical and Electronics Engineering
Skills
- Fmea
- Engineering
- Aerospace
- Systems Engineering
- Cross-Functional Team Leadership
- Six Sigma
- Dmaic
- Process Improvement
- Engineering Management
- Program Management
- Continuous Improvement
- Management
- Lean Manufacturing
- Ibm Doors
- Root Cause Analysis
- Black Belt
- Electronics
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