Connie Tingley

About Connie Tingley

As a seasoned leader in enterprise application support and desktop services, I specialize in driving performance, process improvement, and team development across complex systems. I take pride in building high-performing teams and scalable support models. My approach emphasizes operational excellence through cross-training, staff development, and proactive ticket management. I’m passionate about building resilient support structures that empower teams, enhance customer experience, and drive measurable results.Beyond my professional endeavors, I am deeply committed to aiding others. Whether it involves troubleshooting technical challenges in the workplace, providing my team members with the support they need to advance in their careers, or simply lending an empathetic ear to a friend in need, I genuinely prioritize the well-being of others and strive to bring positivity to those around me.I hold a Bachelor of Science degree in mathematics with a minor in computer science from Belmont University and an MBA from Western Governors University.Outside of work, I enjoy photography, reading suspense and horror novels (the scarier the better), and playing the piano.

Experience

1. Manager

   HCA Healthcare

   Nov 2020 — Present · Nashville, TN, US

   Lead enterprise supply chain and staffing application support models, overseeing 17 remote Product Analysts and Application Engineers providing Tier 2 and Tier 3 support for 40+ enterprise applications, including 11% of HCA’s mission-critical systems.• Transformed support model by integrating Tier 2 and Tier 3 teams, reducing incident volume by 85%.• Expanded team capacity from 9 to 17, enabling seamless global support across U.S, UK, and offshore operations.• Accelerated resolution times by reducing backlog from 6+ months to under 2 weeks.• Improved first-call resolution through ServiceNow documentation and process redesign.• Strengthened deployment readiness with standardized handoff processes for new applications.

Education

• University of Tennessee, Knoxville

  Mathematics

• Western Governors University

  Business Administration and Management, General

• Belmont University

  Bachelor Science, Mathematics; Minor in Computer Science

• Belmont University

  Bachelor of Science, Mathematics and Computer Science

• Western Governors University

  Master of Business Administration - MBA, Business Administration and Management, General

• Illinois State University

  Special Education, Mathematics

Skills

• Process Improvement
• Management
• Networking
• Active Directory
• Xp
• Windows Server
• Information Security
• Infrastructure
• Service Desk Management
• Firewalls
• Technical Support
• Network Security
• Visio
• Windows 7
• Ccent
• Information Technology
• Tcp/Ip
• Vpn
• Dns
• Integration
• Software Documentation
• Troubleshooting
• Building Relationships
• IT Management
• Routers
• Servers
• Project Management
• Network Administration
• Switches
• Help Desk Support
• Customer Service
• Vendor Management
• Voip
• Data Center
• Microsoft Office
• System Administration
• Security
• Windows
• Group Policy
• Microsoft Exchange