Ankit Agrawal

About Ankit Agrawal

I am passionate about empowering enterprises to unlock their full cloud and AI potential. With 16 years of IT expertise, I lead strategic initiatives that drive cloud innovation, optimize operations, and deliver measurable business outcomes for startups, digital natives, and global enterprises.Managing multi‑million‑dollar annual revenue accounts, I consistently achieve meaningful cost savings and accelerate growth through deep technical knowledge and strong C‑suite engagement. My experience spans technical strategy, complex digital transformations, and cross‑functional collaboration—working closely with leaders to align cloud and AI initiatives with overarching business objectives.Across my career, I’ve led efforts such as orchestrating peak‑event management, resolving high‑impact incidents, and driving large‑scale cost optimization programs. I leverage analytical thinking and problem‑solving skills to navigate challenges, introduce modern architectures, and foster continuous innovation. Through comprehensive monitoring and structured strategic reviews, I help customers strengthen reliability and maximize the value of their cloud investments.At Microsoft, I now focus on driving enterprise AI transformation—partnering with organizations to adopt Copilot, Copilot Studio agents, Azure AI Foundry, Security Copilot, and modern workplace AI platforms. I work closely with GSIs to advance the frontier‑firm vision and lead both Sell‑To and Sell‑With motions, backed by strong Customer Zero success stories.This includes supporting architecture governance, AI readiness, generative AI design patterns such as RAG/embeddings, and broad enablement programs that help customers confidently integrate AI into their business and IT ecosystems.I’m driven by continuous learning and knowledge sharing, and I take pride in helping customers realize what’s possible through cloud and AI. I’m excited to continue contributing to this transformative journey and to unlock new possibilities alongside my customers and colleagues.

Experience

1. Senior Customer Success Account Manager

   Microsoft

   Feb 2025 — Present · Bengaluru, IN

   As a Senior Customer Success Account Manager at Microsoft, I lead cloud and AI transformation for large enterprise organizations—optimizing their IT landscape, strengthening cross‑functional alignment, and ensuring successful adoption of Microsoft solutions. I collaborate closely with technical, architectural, and business teams to enhance platform reliability, accelerate modernization, and drive measurable customer value. In this role, I’ve also led broad enterprise AI programs, guiding adoption of M365 Copilot, Copilot Studio agents, Data Agents, Azure AI Foundry, Security Copilot, and modern workplace platforms. I manage multi‑tower architecture governance, zero‑trust alignment, and compliance readiness, while steering hands‑on AI enablement through workshops, persona‑based scenarios, and global adoption campaigns. My work spans GenAI architecture design—including ingestion patterns, embeddings/RAG frameworks, and cross‑platform data integration—alongside modernization initiatives, SaaSification efforts, and deployment of agentic AI frameworks. I drive leadership rhythms, operational governance, and organization‑wide AI adoption events, and regularly evangelize AI capabilities to global teams and functional leaders.

Education

• Indian Institute of Management Ahmedabad

  New Associate Director Programme

• Chandra Shekhar Azad University of Agriculture and Technology

  BTech, Electronics and Communications Engineering