Scott Richardson
Cloud Solutions Engineer @ Trellix, Sr Cloud/Systems Operations Engineer
- Role
- Cloud Solutions Engineer at Trellix
- Location
- Marlborough, MA, US
- LinkedIn followers
- 500 followers
About Scott Richardson
Diverse technology & operations professional, specializing in configuration, implementation, triaging & troubleshooting enterprise applications and databases on VMware, Unix / Linux / Windows Server platforms in large private cloud, AWS, & FedRAMP environments. Fault tolerance experience. Documenting defects, writing kb articles, while improving processes & procedures. Skilled at supporting large numbers of end user customers, partners & prospects in cloud operations, & supporting the infrastructure that provides that service delivery, SaaS/PaaS. Systems / network administration, operational expertise in server performance & functionality, triaging and implementing corrective action. On-call technical support, 24x7x365. Innovative outside, and inside the box approaches. Persistent, passionate, tenacious and dedicated. Documenting, scripting, optimizing, and tuning servers and network applications, finding root causes of complex technical issues within diverse environments, & implementing best practices to resolve them. Senior hands-on technical resource comfortable working with any technical resources, senior management, third party channel partners, application & platform vendors and service providers to identify, reproduce and document defect-problem issues, while creating, testing & implementing resolutions. Documenting product improvement enhancements, working closely with Sales, Marketing, Dev & QA. Mentoring / training junior technical support engineers, team development.Specialties: Customer facing, trouble-shooting specialist, root-cause analysis and resolution, technical projects. Performance tuning, configuration, capacity planning, conversions, upgrades, migrations, and interfaces. Finding difficult bugs/problems in complex, diverse computing environments; documenting defects, develop work-arounds, creating resolutions, while streamlining operational / admin aspects. Develop & implement business continuity best practices, document DR tests/plans.
Experience
Cloud Solutions Engineer
May 2022 — Present
SRE Operations Infrastructure Engineer for FedRAMP gov-cloud & global commercial cloud, Trellix SaaS security products, supporting automation, applying updates, vulnerability remediation, escalations. Working closely with global customer support/success & development engineering teams in regulated & global environments.
Education
Wentworth Institute of Technology
AAS * EET, Electronic Engineering
1979 — 1984
Natick High School
Diploma
1977 — 1979
Skills
- Disaster Recovery
- Data Center
- Cloud Computing
- Servers
- Troubleshooting
- Operating Systems
- Vmware
- Security
- Online Backup
- Salesforce.com
- Technical Support
- Enterprise Software
- Unix
- IT Operations
- Server Administration
- Storage
- Problem Solving
- Databases
- Virtualization
- System Migration
- IT Service Management
- Customer Support
- System Administration
- Saas
- Solaris
- Database Administration
- Root Cause Analysis
- Technology Management
- Microsoft Exchange
- Pre-Sales
- Oracle
- Network Administration
- Windows/Linux
- Business Continuity
- San
- Software Documentation
- Linux
- Shell Scripting
- Server Virtualisation
- Server Monitoring
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.