Murshed Baig

Field Services Engineer @Vista Technology Support

London, GB

Delivered technical support and real-time troubleshooting for POS systems across multiple client sites — experience directly transferable to maintaining high-availability cloud applications using Amazon EC2, Auto Scaling, and Elastic Load Balancing.• Designed and supported secure multi-site IT infrastructures, laying the groundwork for creating secure AWS VPC architectures using subnets, route tables, NACLs, and security groups.• Led infrastructure rollouts and troubleshooting across 100+ retail locations — experience now mapped to Infrastructure as Code (IaC) practices using Terraform and AWS CloudFormation.• Maintained data security and PCI compliance across payment systems, directly aligning with IAM, S3 encryption, and KMS in AWS.• Utilized mobile systems for live updates and reporting, showcasing familiarity with remote system management and real-time monitoring, analogous to AWS CloudWatch, AWS Systems Manager, and AWS Config.• Collaborated with technical teams and management to complete tasks and resolve issues — a critical aspect of cross-functional teamwork in DevOps-driven cloud transformation projects.

Shahjalal University of Science and Technology

CCNA Academic Certification