James King

Help Desk Technician (Contract) Mobile Device Management @DCH Health System

Tuscaloosa, AL, US
MOBILE NUMBERS
+12•••••••80

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WORK HISTORY

Sep 2025 — Present

Help Desk Technician (Contract) Mobile Device Management @DCH Health System

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Cullman, AL, US

Provide front-line technical support for end users, with a focus on mobile device management (MDM) tools and processes.Configure, deploy, and troubleshoot tablets and mobile devices, including software installation and updates through MDM solutions.Assist with device lifecycle management, including provisioning, policy enforcement, and security compliance.Support general help desk operations such as password resets, application access, and user account troubleshooting.Collaborate with team members to streamline automation processes for device setup, improving efficiency and consistency.

EDUCATION

2018 — 2020

Strayer University

Master of Education - M. Ed., Teacher leadership

2014 — 2017

Strayer University

Bachelor's degree, International Business Management and Organizational Change

N/A

MIT School of Engineering

Post Graduate of Cybersecurity, Cybersecurity

N/A

Caltech

Postgraduate Certificate, Cloud Architecture and Engineering

ABOUT JAMES KING

I am happiest in IT Help Desk and end-user support roles where I can directly assist…

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