James King
IT Help Desk & End-User Support Specialist | A+ | Network+ | Security+ | AWS SAA-C03 | Windows & Office 365 | HIPAA
- Role
- Help Desk Technician (Contract) Mobile Device Management at DCH Health System
- Location
- Tuscaloosa, AL, US
- LinkedIn followers
- 500 followers
About James King
I am happiest in IT Help Desk and end-user support roles where I can directly assist…
Experience
Help Desk Technician (Contract) Mobile Device Management
Sep 2025 — Present · Cullman, AL, US
Provide front-line technical support for end users, with a focus on mobile device management (MDM) tools and processes.Configure, deploy, and troubleshoot tablets and mobile devices, including software installation and updates through MDM solutions.Assist with device lifecycle management, including provisioning, policy enforcement, and security compliance.Support general help desk operations such as password resets, application access, and user account troubleshooting.Collaborate with team members to streamline automation processes for device setup, improving efficiency and consistency.
Education
Strayer University
Master of Education - M. Ed., Teacher leadership
2018 — 2020
Strayer University
Bachelor's degree, International Business Management and Organizational Change
2014 — 2017
MIT School of Engineering
Post Graduate of Cybersecurity, Cybersecurity
Caltech
Postgraduate Certificate, Cloud Architecture and Engineering
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