Mary Anne Thornton
Majors Customer Success Manager @Five9
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WORK HISTORY
Majors Customer Success Manager @Five9
As a Customer Success Manager at Five9, I am dedicated to fostering strong and lasting relationships with our strategic & top valued clients. Leveraging Five9\'s cutting-edge cloud contact center solutions, I collaborate closely with clients to identify their unique needs and objectives. I provide strategic guidance to ensure that our technology solutions align seamlessly with their business goals, resulting in improved operational efficiency and customer satisfaction. My role involves proactive communication, project management, and issue resolution, ensuring a smooth and successful client journey. Through a combination of technical expertise and exceptional client service, I play a pivotal role in driving client retention and growth for Five9.• Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product ensuring CSAT and appropriate deliverable scope.• Provide all order, billing inquiry, and telco management needed during implementation.• Build and maintain relationships for future pipelines within Five9.• Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations.• Coordinate with Sales Directors, TAMs and PS on increased business opportunities within the account.
EDUCATION
Peninsula High School
High School
Six Sigma
Yellow Belt
SKILLS
ABOUT MARY ANNE THORNTON
Leading seasoned IT professional with proven history in building customer relationships…
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