Cody Sprecken
Enterprise CSM TAM AM | EX-AWS I EX-NEW RELIC | AWS CERTIFIED
- Role
- Enterprise Customer Success Manager at New Relic
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Cody Sprecken
Cloud evangelist and technology enthusiast driven by disruptive customer innovation. Supports digital transformation objectives, across SDLC development and deployment phases. Facilitates consumption planning, adoption acceleration and product development with strategic cross-channel oversight and technical specialist deployments servicing migration, adoption, development and deployment lifecycle targets, respectively. My 10+ years of Customer Success and Technical Account Management expertise stems across private, public and hybrid cloud infrastructures - supporting, but not limited to, cloud-native development, application & network monitoring, database migration, application modernization, decoupling monolithic frameworks by automating microservices, containerization and serverless infrastructure. Driving customer innovation across SDLC agile methodologies, DevOps deployment cycles and AI-ML development to solve complex challenges that drive disruptive customer innovation. At New Relic, I coordinate cross-functional team engagements and technical resources. Design successful adoption, integration and deployment transitions across the post-sales customer lifecycle; drive stakeholder management and alignment that delivers value-added solutions to customers utilizing QBRs, TAM best-practice sessions and office hours, TCO - ROI analysis and VoC feature requests. Technical experience collaborating with internal-external channels, with teams across product development, professional services, and GTM partner network alliances; supports customer success and digital transformation objectives across adoption, development and deployment phases.
Experience
Enterprise Customer Success Manager
Aug 2022 — Present · Seattle, WA, US
New Relic Sr. Enterprise Customer Success Manager Coordinate cross-functional team engagements & technical resourcesDesign successful transitions: PoV, deployment, renewal & development stages Drive stakeholder management: define business objectives, outcomes & timelinesDeploy strategic relationships: support adoption, consumption & remediation Deliver value: QBRs, best-practice sessions, TAM office hours, TCO & ROI analysis Discuss needs: VoC feature requests, roadmap & proserve-product escalations Define executive-development team outcomesDesign customer success enablement plansDeliver on SRE-DEV timelines and objectives
Education
Brigham Young University
Bachelor of Arts - BA, Communication and Media Studies
Brigham Young University
Communications, Public Relations
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