Carrie Lockie

Administrative Assistant - Dbi Service @Samh

Working collaboratively with the DBI Recovery Practitioner Team to Support the department by providing effective and efficient administration, with tasks such as filing, telephone enquiries, standard letter production, logging and responding to written correspondence. • Processing and recording referral forms; recording and processing DBI data. • Issuing professional and timeous written communication to those accessing the service and the associated professionals. • Recording and processing discharges from the service. • Drafting letters to send to GPs to update on services user’s engagement in the DBI service. • Maintaining appropriate levels of DBI materials and associated supportive resources. • Preparation and provision of management statistics in statistical format for reporting back to national DBI Team. • Deal with enquiries, providing information on office systems and procedures relating to the service provided. • Operate and maintain processes to meet deadlines. • Demonstrate on the use of new procedures and systems to new starts. • Review, manage and maintain filing systems, IT systems and databases to ensure current data is available for the central DBI Team. • Stationery stock ordering. • Submitting expenses for authorisation. • In conjunction with duty manager or practitioner, administer referrals submitted to the service ensuring client confidentiality and meeting deadlines for contacting service users. • Work with managers and staff across the 3 areas to maintain and update information on local services and support available across the new DBI areas. • Support the Service Manager in the collation and sharing of service information and analysis with colleagues, external partners and stakeholders. • Assisting the Manager in ensuring that the service’s financial procedures are carried out efficiently and effectively.