Clive Burford
Senior Consultant @CGI
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WORK HISTORY
Senior Consultant @CGI
SKILLS
ABOUT CLIVE BURFORD
Experienced service and operations leader with a passion for helping teams work smarter, not harder. After 25+ years in IT and service management, I’m now focused on applying those same principles to broader business transformation and leadership. I thrive on simplifying the complex, building strong teams, and delivering change that actually sticks. Always open to a good conversation about what better service looks like — let’s connect.Hi, I’m Clive - a people-focused leader with 25+ years’ experience helping organisations deliver better services, stronger teams, and simpler ways of working.After a long and rewarding career in IT and Service Management, I’m now exploring how those same principles — clarity, collaboration, and continual improvement — can add value beyond IT: in operational leadership, business transformation, or consultancy.What I’ve learned across public and private sectors is that great service isn’t about process — it’s about people. Whether I’m building high-performing teams, leading through change, or aligning strategy with day-to-day delivery, I focus on creating environments where individuals thrive and customers notice the difference.I’m proud to have helped organisations as diverse as universities, defence clients, and local authorities modernise how they deliver value — often starting small, proving success, and growing momentum from there.I bring a calm, pragmatic leadership style, backed by deep experience across ITIL, Agile, and ISO/IEC frameworks — but my real strength is translating best practice into something that works in the real world.If you’re looking for someone who can bridge strategy and operations, guide teams through change, or inject fresh thinking into service delivery — let’s connect. I’m always happy to share ideas and explore what’s next. Featured Skills:• Service Management Leadership (ITSM and ESM)• Business Transformation• Operational Excellence• Continuous Improvement (CSI)• Team Development & Coaching• Stakeholder Engagement• Organisational Change Management• ITIL4 / Agile / Service Strategy• Service Design & Transition• Service Operation• Continual Service Improvement• Service Operation• Customer Experience
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