Clive Poole

Payroll & Pensions Manager @Gloucestershire County Council

Gloucester, GB

The Payroll & Pensions Manager is member of the BSC senior leadership team. Whilst the role focusses on delivering high quality, efficient and cost effective payroll and pensions administration services that meet statutory and legislative requirements they work closely with peers in order to ensure that all BSC services are constantly improved; are responsive to customer needs; provide value for money and support Council business objectives.• To manage & control budgets allocated to the section• To identify opportunities to grow and improve the BSC and generate new income streams, providing information and support to the Customer Service Manager to follow-up opportunities.• To develop strong customer relationships and actively manage the customer interface effectively and, by promoting and improving services• Identify with customers how the BSC can improve and build on productive relationships encouraging feedback. Working with the Customer Service Manager and other colleagues, identify solutions and allocate resources from your service areas to support successful implementation• Working with the senior leadership team, be responsible for the review and development of Service Level Agreements (SLAs)• To develop, monitor and report on Key Performance Indicators (KPIs) and promote performance management and appropriate escalation culture within the BSC.• To establish, monitor and deliver to appropriate service level agreements and take effective measures to build service resilience.• To ensure that the performance of the team is supported by an effective structure• To ensure that business plans are prepared and implemented through forward planning and effective resource capacity and that targets are set and evaluated as required by the Council’s performance management framework• To carry our 1:2:1s, team meetings and appraisals that direct & focus staff on key operational priorities• Support, coach and develop members of the team

Institute of British Payroll Managers

Bachelor of Technology (BTech), Payroll Management

Gloucestershire College

NCFE, Equality & Diversity

Gloucestershire University (Distance Learning PGC 2011 - 2012)

Post Graduate Certificate, Personal & Professional Development