Clive Harvey

Project Program Manager Sr Advisor @Secureworks

Led the successful onboarding of enterprise clients across EMEA to Secureworks’ Taegis Managed XDR platform, the first PM in the region to deliver this at scale.Coordinated multi-disciplinary teams and clients to ensure delivery milestones aligned with Statements of Work (SOWs).Proactively identified project risks and issues, escalating where needed to ensure timely resolution and risk mitigation.Owned Salesforce-driven project tracking: contract validation, SKU alignment, forecasting and PO generation.Managed high-profile and simultaneous customer engagements while maintaining client satisfaction and project transparency.Developed and implemented the OPERA onboarding methodology, a repeatable inhouse framework to streamline service delivery and boost client satisfaction.Regularly facilitated stakeholder meetings, status reporting, and delivery approvals.Created internal training guides and process documents to improve efficiency and scalability across the Managed XDR team.