Clint R.

About Clint R.

I’m a results‑driven IT professional with a track record of improving operational efficiency, delivering high‑impact technical solutions, and elevating the end‑user experience. I specialize in M365 Administration, Entra ID, Intune, Autopilot, Conditional Access, and Microsoft Azure, with deep expertise in Office 365 and Task Automation using Python.As IT Specialist II at Horsepower Brands, I led initiatives that directly improved business performance, developing automation tools that eliminated repetitive workflows, streamlining onboarding to reduce ramp‑up time for new hires, and resolving 70%+ of support tickets across Freshdesk, email, and phone channels. My process‑driven approach reduced friction across teams and improved productivity company‑wide.Previously, at Premier, I supported nearly 200 users in a demanding Apple‑based environment, executing complex hardware installations, coordinating vendor support, and creating onboarding documentation that cut repetitive support requests significantly.Outside of work, I’m passionate about custom PC building, maximizing hardware performance through creative optimization and fine‑tuning, a mindset I bring to every technical challenge I take on.Skills Highlight:Proficient in M365 Administration, Office 365, Endpoint Manager, Entra ID, Intune, Autopilot, Conditional Access, Microsoft Azure, and cloud infrastructure management across Windows, macOS, iOS, and Android environments. Experienced in end‑user support, onboarding and training, technical documentation, Python‑based automation tool development, process optimization, ticketing systems (Freshdesk, Zendesk), workflow streamlining, hardware provisioning, and asset management.

Experience

1. Information Technology Specialist

   Holiday Bright Lights

   Dec 2025 — Present

   As an IT Specialist at Holiday Bright Lights, I provide hands-on technical support while contributing to infrastructure stability and operational efficiency across the organization. I manage a high volume of networking and Sage 100–related requests while supporting day-to-day operations and advancing internal systems and workflows.Key responsibilities and contributions:• Troubleshoot hardware, software, connectivity, and network issues to support end users across office environments• Support and maintain Sage 100 operations, resolving user issues and assisting with system reliability and access needs• Coordinate projects and issue resolution with external vendors and third-party support teams to ensure timely solutions and continuity of service for users• Assist with office moves, workstation deployments, and device configuration to ensure seamless setup and continuity• Document internal IT resources, workflows, and support processes to improve consistency and knowledge sharing• Complete Apple Device Support coursework to strengthen Apple ecosystem troubleshooting capabilities• Evaluating and developing a structured ticketing and project workflow using Jira to improve request tracking and team efficiency

Education

• Nucamp Coding Bootcamp

  Certificate, Back-End Software Engineering

• Nucamp Coding Bootcamp

  Certificate, Backend Software Engineering

• Nucamp Coding Bootcamp

  Certificate, Software Development