Clint Paul

About Clint Paul

I possess a strong drive, firm decision-making skills, and a deep passion for leadership. I have the ability to effectively guide and navigate organizations through challenging market conditions and times of uncertainty. Throughout my professional journey, I have honed exceptional communication abilities and have successfully built strong relationships with customers, colleagues, superiors, and subordinates. My focus is on achieving results, and I am a hands-on professional with a proven track record in efficient and effective operational management. I have successfully implemented streamlined reporting processes and have demonstrated expertise in building, developing, and leading large teams to achieve optimal business performance while ensuring network and quality assurance. I have been a driving force in promoting operational excellence within a dynamic organization and have consistently implemented best practices based on lessons learned. With over 30 years of experience, I have effectively led diverse technical staff, actively contributing as a team member. I lead by example, emphasizing dedication, compliance, integrity, commitment, and motivation.Specialties:Organizational SkillsPerformance ManagementTeam Building & MotivationCoaching and MentoringHiring, Training & DevelopmentInnovative Reporting ToolsCustomer ServiceProcess & Procedure DesignHTML, JavaScript, VBAContinuous ImprovementTechnology DeploymentsCost Control / Cost SavingsQuality Assurance

Experience

1. Sr Manager, Customer Enablement

   Equinix

   Mar 2022 — Present · Chicago, IL, US

   Collaborate with Legal and COMSOL to conduct a post-sales review and evaluation of the implementation of non-standard customer requirements or Service Level Agreements (SLA). Assess the potential risks to Equinix during this process.• Maintain Equinix\'s operational capacity to deliver a consistently excellent customer experience worldwide and enhance scalability by effectively executing non-standard customer requests after sales.• Accountable for autonomously managing and resolving a diverse array of unconventional client inquiries and account matters.• Provide subject matter expertise to IBX datacenter operations and internal stakeholders regarding the requirements of non-standard customer requests that arise from contract negotiations and new deals with major strategic clients.• Collaborate on solutions that ensure adherence to non-standard customer requirements and escalate any gaps in adherence of IBX datacenter operations, while also maintaining global consistency.• Participate actively in customer business reviews and deliver mutually agreed-upon solutions for all actions and tasks arising from these reviews.• Lead the way in revolutionizing maintenance policies, processes, and procedures through the implementation of automation, enabling us to streamline our business operations and enhance productivity.

Education

• Murray State University

  BS, Civil Engineering

  1988 — 1993

Skills

• Fiber Optic Networks
• Facilities Management
• Voip
• Reviews
• Data Center
• Microsoft Office
• Vendor Management
• Performance Reviews
• Html
• Performance Management
• Crm
• Organizational Development
• Budgeting
• Cost Control
• Budgets
• Visual Basic
• Integration
• Change Management
• Lean Sigma
• Windows
• Customer Relations
• Customer Service
• Gsm
• Cost Savings
• Process Improvement
• Problem Solving
• Operations Management
• Performance Improvement
• Telecommunications
• Candidate Assessment
• Operational Reviews
• Payroll
• Analysis
• Cloud Computing
• Six Sigma
• Talent Management
• Team Building
• Management
• Personnel Management
• Leading Change