Clinton Crews

Technical Project Manager Tier 2 Technical Support Lead Customer Success Specialist @Comtech Telecommunications Corp.

Aurora, CO, US
MOBILE NUMBERS
+17•••••••62

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WORK HISTORY

Sep 2015 — Present

Technical Project Manager Tier 2 Technical Support Lead Customer Success Specialist @Comtech Telecommunications Corp.

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Greenwood Village, CO

I wore a variety of hats in this role and contributed expertise to ensure winning customer experiences for every client. Led team and contributed hands-on expertise to configure, provision, and implement mission critical, redundant emergency communications telephony systems for state/national government agencies, municipalities, and the military. Provided key oversight and scheduled internal project resources and onsite customer installation teams comprised of up to ~18…

EDUCATION

1993 — 1996

Parks College

Associates

ABOUT CLINTON CREWS

What Drives Me I am known by my managers and peers for wearing many hats and throughout my career, I have demonstrated this again and again. One common theme is the ability to work with customers to ensure the highest level of customer success with every engagement. For more than five years with Comtech, I served in a combined Project Manager and Technical Support Lead working with customers to implement mission critical emergency communications solutions, as their go-to-resource from start to finish. Once the solution was implemented, I served as their point-of-contact supporting the applications by providing issue resolution. I have the ability to conduct comprehensive technology assessments to identify business challenges/gaps then recommending and implementing solutions, scalable process improvements and risk mitigation practices to optimize efficiency. My solid business combined with my strong technical acumen allows me to align services, processes, and tools through strategy, design, integration, and continuous improvement. I am passionate about transforming legacy systems; driving modernization, standardization through emerging technologies. Areas I Excel In I offer proven expertise across project lifecycle management; requirements, scope/plans, design, timelines, budgets, and third-party vendor coordination. As an influential leader, I am capable of building and managing cross-functional teams of business and technical personnel for seamless execution. I have the innate ability to articulate complex technical concepts and processes to stakeholders bridging the gap between business and technology. Some of My Proudest Accomplishments Managed technical projects for clients with budgets up to ~$5M from concept to deployment. Ensured satisfaction and adoption for optimal ROI. Conceptualized and implemented training, procedural improvements, and standardized training manuals to streamline efficiency. Active Secret Security Clearance

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