Clint Britt

About Clint Britt

PEOPLE, PROCESS AND PRODUCT DRIVER—Championed multi-operation improvement initiatives. Skilled at connecting-the-dots among people, business, technology, and profitability while delivering innovative solutions for internal and external customers. BUSINESS DEVELOPMENT STRATEGIST—Expert in communicating company and product values to internal/external customers, forging win-win client relationships, defining performance strategies, and providing strategic direction to inside call center sales and client service teams. DEDICATED SENIOR LEADER—Repeatedly recruited to drive departmental performance improvement, customer experience, and team development to increase market share and boost revenue/profit growth. CONTACT CENTER EXPERT. Extensive P&L leadership background in Contact Center Operations/Direct Sales. I believe in continuous improvement, having an entrepreneurial spirit, and coaching to success. I am a change agent who is successful at seizing control of critical problem areas, developing metrics and implementing processes and goals to improve productivity. Team Motivation & Leadership | CX/CSAT/NPS Driver | Goal Setting & Sales Capacity Planning | Performance Management/KPIs | Team Training & Development | Effective Comp Plans | Vendor Management | Process Improvement & Project Management | Call Center Technology | HR & FCC/DNC Regulations | People Manager | Workforce Management | Optimal Performance Assessments | Production Driver | Pipeline Management Builder | Culture Transformer | Operations Architect

Experience

1. COO Founder

   TBC

   Aug 2014 — Present · Parker, CO

Education

• California Lutheran University

  Bachelor’s Degree

  1997 — 1999

• California Lutheran University

  Master of Business Administration (M.B.A.)

  2001 — 2004

Skills

• Coaching
• Call Center Start-Up
• Budgets
• Metric Development
• Financial Services
• Strategic Planning
• Workforce Management
• Vendor Management
• Contact Centers
• Direct Sales
• Sales Management
• Leadership
• Customer Service
• Team Building
• Team Management
• Time Management
• Program Management
• Income Statement
• Customer Retention
• Call Center Administration
• Start-Ups
• Sales Operations
• New Business Development
• Inventory Management
• Analysis
• Marketing Strategy
• Sales
• Employee Relations
• Metrics Reporting
• Leadership Development
• Management
• Call Center
• Call Centers
• Crm
• Forecasting
• Team Leadership
• Retail
• Performance Management
• Business Planning
• Sales Process