Clint Rose

Enterprise Service Manager @Ricoh USA, Inc.

Lexington, KY, US

RICOH, 2020-PRESENTEnterprise Service Manager, 2020 – presentResponsible for managing the operations of 3 document service centers and 2 teams consisting of 19 employees across Healthcare and Higher Education Institutes to ensure quality customer satisfaction across the accounts- Oversee the implementation of customer hardware and software application to maintain the customer lifetime value, ensure consistency and meet profit margin objectives- Work closely with Sales team and Upper Management to evaluate the annual contract value and measure KPI’s to ensure success of the accounts- Manage performance by recruiting, hiring, developing and evaluating the teams to meet customer expectations across all departments- Create relationships with IT managers as well as third party vendors to guarantee high quality service and effectively execute contractual obligations.