Clifton Garner
Loan Servicing Representative @New York Community Bank Nycb
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WORK HISTORY
Loan Servicing Representative @New York Community Bank Nycb
Cleveland/Akron, OH, US
Manage the process of updating mortgage loan information in to ensure that credit reports are accurate and current. Examine customer credit disputes and respond with sound decisions that conform to credit reporting guidelines. Research and respond to subpoena and legal requests for mortgage documents. Interact with Call Center, Default Risk Management department, and agencies such as credit bureaus to ensure efficient customer service to identify and resolve issues.• Train new associates to respond to credit disputes and pull loan-servicing documents. • Update loan tradelines to accurately reflect customer loan details, credit reporting status and history.• Improved response time for online credit dispute from 45% to 85% within 0-7days.• Improved response time from 21 days to 18 days for 95% of customer written correspondence. • Lead special project to update credit-reporting details on over 300 loans in bankruptcy status.
SKILLS
ABOUT CLIFTON GARNER
I am an accomplished Loan Servicing Representative that finds happiness in sharing…
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