Cliff Outlaw

About Cliff Outlaw

As the Director of Customer Success at Constant Contact, I lead a team of professionals who are passionate about helping small businesses and nonprofits grow their online presence and reach their goals. I have over 20 years of experience in customer support operations, B2B customer success and account management, channel enablement and program management, and hospitality.My core competencies include increasing key KPIs, driving revenues, fostering change, developing future leaders, and delivering exceptional customer experiences. I am also certified in understanding customer needs by The Wharton School, and have expertise in revenue management and customer campaigns. I enjoy working with cross-functional partners, projects, and escalations, and empowering my team to succeed. My mission is to create value for our customers and our company, and to make a positive impact in the world.

Experience

1. Director, Customer Success

   Constant Contact

   Apr 2022 — Present

Education

• Miami Dade College

  Business Management/Hospitality

  1997 — 2001

Skills

• Project Management
• Salesforce.com
• Event Management
• Forecasting
• Onq
• Ppc
• Call Center Administration
• Customer Service Management
• Guest Service Management
• Account Management
• Revenue Analysis
• Budgets
• Front Office
• Hotsos
• Management
• Rooms Division
• Opening Hotels
• Hospitality Management
• Gds Systems
• Building World Class Teams
• Micros
• Resorts
• Leadership
• Central Reservations Systems
• Hospitality
• Yield Management
• Hotels
• Hotel Management
• Food & Beverage
• Revenue Forecasting
• Hotel Booking
• Pre-Opening
• Lodging
• Drm
• Leisure
• Tourism
• Catering
• Training
• Hospitality Industry
• Property Management Systems