Clifford Casey Wilson
Head AVP of Collections Dialer Strategy @CardWorks
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WORK HISTORY
Head AVP of Collections Dialer Strategy @CardWorks
Leading the development and execution of dialer strategies for outbound collections calls, including predictive dialer configuration, campaign segmentation, call timing, pacing algorithms, and list prioritization to maximize right-party contact (RPC) rates and recovery dollars while minimizing compliance risks- Overseeing collections dialer operations, analytics, and performance modeling—using data to forecast call volumes, agent staffing needs, and expected recoveries- Collaborating with analytics, data science, compliance, and operations teams to implement and test new strategies (e.g, A/B testing dialer rules, integrating skip-tracing data, or optimizing for digital-first contact channels)- Providing strategic direction to senior leadership on collections technology investments (e.g, dialer platforms like Noble, Aspect, Five9 Acqueon Solutions, Genesys Cloud, Twillio, or proprietary systems) and process improvements- Knowledge in SQL, SNOWFLAKE, SAS, DOMO, Power BI, Acqueon Solutions, Genesys Cloud, and Twillio.Notable Accomplishments - Developed, implemented and maintained the following in-house, proprietary models: Downtime | Staffing and Scheduling | AI for Dialing and Digital Communications- Lead analyst for 3 major board analytical campaigns: Developing our People (eLearning), Collection Scorecard, Phone Behavior Intelligent- Achieved 3 spot awards/bonuses for organizational leadership achievements above and beyond normal duties and responsibilities- Managed 2 successful Dialer and Telephony solution upgrade (1 major and 1 minor)
EDUCATION
Dakota State University
English for Information Systems
Texas Lutheran University
Information Science/Studies
SKILLS
ABOUT CLIFFORD CASEY WILSON
Professional with diverse financial services industry experience including Management, Strategy, Workforce and Collections. Proven ability to learn new processes quickly; build strong relationships throughout an organization to support and influence process improvements. I thrive in a team environment where I can apply my analytical and strategic problem-solving skills to drive operational success and create strong relationships while ensuring the highest levels of customer satisfaction and support.
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