Cliff Martin
Executive Director of CX Transformation
- Role
- Executive Director at TTEC Digital
- Location
- Lynchburg, VA, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Cliff Martin
AI Governance & AdoptionPrompt Engineering Conversational DesignMessaging & AI Bot Implementation Contact Center OperationsCX ArchitectDigital TransformationCustomer & Technology StrategyManagement Consulting
Experience
Executive Director
Jul 2024 — Present · US
Skills
- Cross-Functional Team Leadership
- Budgets
- Project Planning
- Program Management
- Operations Management
- Employee Relations
- Forecasting
- Strategy
- E-Commerce
- Negotiation
- Business Intelligence
- Competitive Analysis
- Customer Experience
- Employee Engagement
- Workforce Management
- Retail
- Start-Ups
- Outsourcing
- Customer Satisfaction
- Training
- Call Centers
- Business Development
- Telecommunications
- P&L Management
- Analytics
- Business Strategy
- Team Building
- Consulting
- Business Process Improvement
- IT Strategy
- Contact Centers
- Six Sigma
- Call Center
- Human Resources
- Leadership
- Performance Management
- Crm
- Call Center Architecture
- Sales
- Process Improvement
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