Clifford Holman
Systems Engineer - Employee Technology @Morningstar
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WORK HISTORY
Systems Engineer - Employee Technology @Morningstar
Chicago, IL, US
Microsoft 365 administration – Microsoft 365, EAC (Users & Groups) Security, Compliance, Teams, OneDrive, Azure AD, Yammer & SharePoint administration. • Exchange O365 account administration\\ troubleshooting, calendar/shared folder permissions and delegation, resources (sites, rooms & equipment). • OnPrem to O365 mailbox migrations projects • PowerShell - Experience in remote Exchange O365/ administration of Active Directory. Working with O365, Exchange 2010, • Active Directory - working with outlook\\mailbox issues, mailbox, and Exchange issues, creating, modifying mailboxes, searches, Dynamic Distribution List\\Filtering, etc.(GMSA, nGMSA, creating of Admin Accounts, Group memberships, Security Groups) • AAD (Azure AD) Admin –Enterprise applications, Application Proxy, App Registrations & SSO setup for vendor and on prem apps, configuration troubleshooting implementing Mobile Device management (Mobility MDM and MAM), User and Groups, Devices. Users & groups, adds, moves, and changes. • Troubleshoot/resolve escalated Help Desk issues relating to O365, Exchange & Active Directory • OneDrive Admin Support- administration, access control (internal & External) creation, permissions, troubleshooting (site collections, user profiles and capacity Issues) • SharePoint Admin Support - administration, access control (internal & External) creation, permissions, troubleshooting (site collections, user profiles and capacity Issues) • Teams Admin Support - administration, access control (internal & External) creation, permissions, troubleshooting • Security & Compliance (PII, Content Search, eDiscovery, Alerts, Policies, Data Governance, Retention, Labels and Label policies) • GPO -(User & Computer) Administration, Creation, and troubleshooting. • Proofpoint Administration - Administration of Allowed, Quarantine, Spam and/or Blocked emails, issues with not receiving emails (internal or external)
EDUCATION
Micro Train
MCP, MCDST
DeVry University
Bachelor's degree, B.S. in Technical Management concentration in CIS
Robert Morris College
Associate's degree, Computer Networking Specialist
Keller Graduate School of Management of DeVry University
Masters Degree, Network & Communications Management, Information Technology, 3.75
ABOUT CLIFFORD HOLMAN
Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Skilled technician, with proven ability to lead and motivate teams to maximize productivity. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively. Experienced in networking and desktop/hardware support. Skilled in all aspects of hardware/software installation, configuration, upgrades, and maintenance. Responsive technician; able to communicate effectively with technicians and laypersons.
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