Clifford Dsouza
Well acquainted with B2B Lead Generation, Demand Generation & Appointment Setting And Client Success in various industry verticals.
- Role
- Client Success Associate at Sterling
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Clifford Dsouza
Experienced Customer Service Specialist with an exhibited history of working in the…
Experience
Client Success Associate
Aug 2024 — Present · Mumbai, IN
Serving as the primary liaison between clients and internal verification teams, ensuring smooth execution of background verification (BGV) processes.Handling client onboarding by collecting requirements, explaining verification procedures, and ensuring documentation compliance.Coordinating with operations and verification teams to track progress, resolve discrepancies, and deliver timely reports.Maintaining accurate client and candidate records in compliance with data protection and confidentiality guidelines.Responding to client queries regarding case status, verification reports, and escalations with prompt resolutions.Generating and shared MIS reports, case summaries, and service-level updates to clients and management.Building strong client relationships by providing consistent support, clear communication, and service excellence.Ensuring adherence to company policies, client requirements, and industry regulations throughout the verification cycle.
Education
University of Mumbai
Bachelor of mass media, Advertising
2009 — 2013
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